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Privacy Policy

Last updated: July 27, 2026

WHAT WE COLLECT

We collect your name, email address, and travel preferences. If you choose to add them, we collect trip details to power trip and safety features. We collect your approximate location (your city) only when you use location-based features and have granted permission. Chat conversations with Rovi are processed to generate replies and stored so your history syncs across your devices. With your permission, the App uses your camera and photo library so you can translate menus and signs, share images with Rovi, and set a profile photo; images shared with Rovi or submitted for translation are processed as described in AI Processing & Your Controls, and your profile photo is stored with your account. If you use voice input, your device’s speech-recognition service (Apple or Google) converts your speech to text, which may involve sending audio to that provider; the resulting text is handled like a typed message. When Rovi looks up current information, the search query derived from your request may be stored to improve speed and manage usage limits. When you book travel through the App, we store the booking’s confirmation details (hotel or flight, dates, amount, confirmation code) linked to your account. We never collect payment card information — subscription billing is handled by Apple or Google Play, and travel payments are collected by our booking partner, Nuitee.

HOW WE USE YOUR DATA

We use your data to provide app features, personalize recommendations, power Rovi AI, enforce daily message limits, and improve the app. You control what personal information is shared with Rovi AI — see "AI Processing & Your Controls" below. We do not sell your personal information.

AI PROCESSING & YOUR CONTROLS

Rovi AI is powered by Anthropic, Inc. (the maker of Claude). When you use Rovi’s AI features, the information needed to answer you is sent to our servers and then to Anthropic to generate a response. Depending on the feature, this can include your chat messages and any images you send in chat, photos you submit for translation, the city or area you ask about for safety insights, and itinerary requests. You are in control: in AI & Privacy settings you can turn Rovi AI off entirely, turn Safety insights on or off independently, and choose what personal context is shared (your name, travel preferences, trips, and location) using individual toggles. With Rovi AI and Safety insights both off, nothing is sent to Anthropic. Your device’s local safety tools — emergency numbers, maps, and "I’m Lost" — always work, even with everything off. Please also review Anthropic’s privacy policy at anthropic.com.

THIRD-PARTY SERVICES

To deliver certain features, limited data is processed by service providers. Rovi AI is powered by Anthropic — see AI Processing & Your Controls. When Rovi needs current information, a search query based on your request may be sent to a web search provider (Serper), which returns publicly available results from the web. Destination search uses Google Places, which receives the place names you type. Weather is provided by WeatherAPI.com, which receives the location or city you request weather for. Voice input uses your device’s speech-recognition service (Apple or Google). Subscriptions are managed through RevenueCat, which processes your app-store purchase history and subscription status — never your card details. Account and password emails are delivered through Resend, which receives your email address. If you sign in with Apple or Google, we receive your name and email address from that provider. Hotel and flight searches send your destination, dates, and party size to our booking partner Nuitee; checkout takes place on Nuitee’s platform, which collects payment and guest details directly under its own privacy policy. Activities are provided through partners such as Viator; opening one takes you to Viator’s website with a referral identifier so bookings can be credited to RoviGo. Your account, trip, chat, and profile data are stored on our servers (hosted on Railway and Amazon Web Services) to sync across your devices. Map-based safety features open your own maps app directly — your GPS location is not sent to our servers for these features.

HOW WE SHARE INFORMATION

We do not sell your personal information. Beyond the service providers and booking partners described above, we share information only when reasonably necessary to comply with law or legal process, to protect the rights, property, or safety of RoviGo, our users, or others, or in connection with a business transaction such as a merger or acquisition, in which case affected users will be notified.

DATA RETENTION & INTERNATIONAL TRANSFERS

We keep personal information for as long as needed to provide the App, comply with legal obligations, resolve disputes, and enforce our agreements, then delete or anonymize it. Deleting your account removes your account data as described in Your Rights. RoviGo operates from the United States; if you use the App from elsewhere, your information is transferred to and processed in the United States.

YOUR RIGHTS

You can permanently delete your account and all associated data at any time in the App (Profile → Delete Account) or by request at support@rovigo.io. You may also request access to or correction of your data by contacting support@rovigo.io. California residents have additional rights under the CCPA, and EU and UK residents have rights under the GDPR. We respond to all requests within 30 days.

DATA SECURITY

We use industry-standard encryption for data in transit. Your account data is stored on access-controlled servers, and API keys and credentials are never exposed in the App. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

CHILDREN

RoviGo is not intended for users under 18. We do not knowingly collect data from children under 18.

WEBSITE

Our website at roamwithrovi.com does not set cookies and does not collect personal information. It uses Google Fonts to display text, which means your browser connects to Google’s servers when pages load. See our Cookie Policy for more.

CONTACT

For privacy questions or requests, contact us at support@rovigo.io